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Terms & Conditions

Order acceptance

You agree that your use of the Photoscene website or any part of it is subject to the following terms. You are deemed to have agreed to and accepted the following terms if you continue to browse and use the Photoscene website or any part of it.

Delivery time

Under no circumstances may any delays in delivery times justify cancellation of the order or any right to compensation. Estimated delivery time is within 14-28 days.

Returns and cancellations

When placing orders for goods and services on the Internet you would generally have the right to cancel your order, free of charge, by giving notice within 14 days of the order. However, this does not apply where the service ordered is commenced immediately. You hereby consent to the Photoscene online services commencing immediately and as such you will not have a right to cancel your orders. We will, naturally, do our best to stop producing an order if you contact us quickly. Due to the personalised nature of the photographs we are unable to offer refunds on these items, save where we are required to do so by law. Products deemed to be faulty should be returned within 2 weeks of receipt. As soon as we receive the item and it has been checked we will either refund your card or send a replacement. Refunds may be given at the discretion of the management; should you have any questions please call or email us.


You warrant and undertake that you are at least 18 years of age and the authorised owner of the credit/debit card details which you use to make purchases through our online card processor.

Payment card information

Photoscene does not hold any information regarding card number, expiry date or card security code. All credit and debit card purchases are processed on secure third party servers

Privacy Policy

Photoscene will not sell, distribute or disclose information about you as an individual or your personal usage of the Site without your consent or unless required to do so by law. The Information we gather may include name, address, delivery address, email address, telephone number, and items you have purchased. We collect this information in order to provide our customers the best possible service.

Content and use of this website

The content of the Photoscene website is only for your general information and use only. It is subject to change without notice.

Neither we nor any such third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the Photoscene website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Photoscene are unable to accept liability for any incorrect information supplied to us by you the customer.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws including, but not limited to, copyright.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

We do not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the site.


This Agreement shall be subject to and constructed according to English Law and the parties agree to accept the exclusive direction of the Courts of England.

Copyright and Ownership

In accordance with the Copyright, Designs & Patents Act 1988, the copyright of all images created Photoscene is owned by Photoscene. Unless Photoscene gives written authorisation, site users are forbidden by law to copy any images created by Photoscene and agree that all photographic reprints, digital duplications or copies of any type made from images created by Photoscene shall only be carried out by Photoscene.

Prices & Terms

Photoscene reserve the right to amend both Prices and these Terms and Conditions without prior notice.

Product specifications

The colours of mounts and frames may vary slightly from any shown due to differences in monitor calibrations.

Our mounts and frames may be subject to change from time to time.

Any photograph will fade over time, particularly if it is exposed to direct sunlight. Photoscene cannot accept responsibility for this gradual image fading.

' We have been using Photoscene for many years now and we are always extremely pleased with their service. Their attention to detail and patience during photo visits is always appreciated and shows in the results. We look forward to working with them in the years to come. - Mr R. Lewis- King Edward VI 5 Ways School (Head of Sports)'